We’re Sorry to See You Go!
Need Help?
If you need assistance or have any questions about this process, please don’t hesitate to get in touch with us.
Want to complain?
If you feel we’ve fallen short of your expectations, we want to make it right. Please raise a complaint, and we’ll work to resolve the issue to your satisfaction.
How to Cancel Your Account
Before cancelling your account, please read the IMPORTANT section below.
To cancel your account, please create an authenticated support ticket with the following details:
- Subject: Account Cancellation Request
- Account Username: (See Note 1 below)
- Account System: (See Note 2 below)
- Requested Cancellation Date: (See Note 3 below)
- Reason for Cancellation: (See Note 4 below)
Notes for Completing Your Request
- 1. Account Username: Typically formatted as
someusernameorsome@email.address.
If multiple accounts share the same username, please provide the unique identifier/account ID for clarity. - 2. Account System: Describe the account type, e.g., Hosting, Domains, WHM, Mail, or similar.
This ensures accurate identification of the account. - 3. Requested Cancellation Date: Specify your preferred cancellation date.
A Confirmed Cancellation Date will be provided in our response, with cancellations typically scheduled
before your next renewal date during business hours. - 4. Reason for Cancellation: Your feedback helps us improve. Please provide any details about your reason for cancelling.
IMPORTANT
By submitting a cancellation request, you agree to the following:
- You have fully backed up your account data before cancellation.
- All account data will be permanently deleted from 00:01 on the confirmed cancellation date.
- Accounts with outstanding balances cannot be cancelled.
- Additional billing may apply if the account is scheduled to close after the next billing period (whether by request or contractual obligation).
- Per our Terms of Service, unused service will not be refunded.
- Only authenticated support tickets, acknowledged by a ticket ID and human confirmation, are considered valid cancellation requests.
- If you have services across multiple accounts or brands (e.g., hosting in cp.pipeten.co.uk, domains or email in purely.website, SSL certificates in whm.pipe.co), you MUST submit a cancellation request for each account separately.
- It is your responsibility to ensure any recurring PayPal subscriptions are cancelled independently.
Last changed: 2025/01/07 by Carl Heaton
Classification: Public
Last saved: 2025/01/08 at 09:57 by Carl