Sometimes payments fail, with the most common reason for this being because of invalid or expired payment details. Upon updating payment details, we will try to process payment again. This guide will show you how to check if the payment has successfully processed or not and what to do if your account is still suspended after processing the payment successfully.
Updating Card Details:
If you’ve recently updated your card details after a payment has failed, the system will automatically attempt to process the payment upon entering the new details.
You can check this has been processed by going to Billing > Billing Statements within the control panel. Then select the appropriate invoice.
I’ve been suspended but made the payment:
If your account has recently been suspended and you’ve just logged in to process the payment you will need to contact support to have your account resumed. You can also contact us via the Live Chat.
Classification: Public
Last saved: 2021/11/11 at 14:28 by Jamie