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Cancellation

In Department: Policy Company Information

We’re Sorry to See You Go! Need Help? If you need assistance or have any questions about this process, please don’t hesitate to get in touch with us. How to Cancel Your Account Before cancelling your account, please read the IMPORTANT section below. To cancel your account, please create an authenticated support ticket with the […]

Help Moving Hosts Guide

In Department: Legacy Account

The process of switching web hosting service providers is simple and can be accomplished with minimal hassle and downtime provided certain steps are followed in order. 1. Before you start Ensure that you have a full working copy of your website files, databases, cgi scripts, etc. stored on your computer. Make a record of any […]

Legacy Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]

HTTP Status Codes

In Department: General

This guide provides an overview of common HTTP status codes and a brief explanation as to where you might find them or use them.

NGINX Useful Code

In Department: General

A comprehensive guide providing a code base for performing certain tasks on an NGINX web server.

CentOS 7 – NGINX Configurations

In Department: General

This guide provides you with a basic NGINX configuration for a site you wish to use it on. It provides server { } blocks for both ports 80 and 443 with a basic SSL configuration in place.

How to raise support tickets

In Department: General

This is a general guide on how to raise a support ticket from our systems.

x Service (Local Cloud) Policy

In Department: Policy Legacy

This schedule contains additional Terms of Service, Service Description, Acceptable Use and Service Levels specific to the “x” Service Local Cloud elements of the Services provided by Pipe Ten and should be viewed with the associated Order, Pipe Ten’s general Terms of Service and Acceptable Use Policy. Overview Pipe Ten’s “x” Service provides access to […]

Privacy

In Department: Policy Company Policy Data Policy

Pipe Ten believes in open and clear policies and takes your security, privacy and data protection seriously. If you have any questions not answered within this document please do not hesitate to contact them. This Privacy Policy governs the manner in which Pipe Ten collects, uses, maintains and discloses information collected from users (each, a […]

Terms of Service

In Department: Policy Company Policy

Introduction These General Terms and Conditions set out: The terms and conditions under which Pipe Ten Hosting Ltd will provide services to Customers. The Customer’s legal rights and remedies and should be read carefully prior to ordering any Services. Agreement The Agreement is formed between Pipe Ten Hosting Ltd and (‘the Customer’) named on the […]