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Network

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the supply and usage of data connectivity provided to the Customer that utilise the Pipe Ten’s Core Network provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Network Provision For customers taking services that require […]

How do I debug my DNS/network issues?

In Department: General

Tips for clearing/flushing your DNS cache.

Definitions

In Department: Policy Company Information

Abuse (Email) Deliberate or accidental use of email services in a way which causes inconvenience for the service, its other users, IP reputation or external users. Acceptable Use Policy Pipe Ten’s Acceptable Use Policy, as updated from time to time, which can be found on the Website. Applicable Laws All United Kingdom applicable laws, statutes, […]

Backup (Legacy)

In Department: Policy Legacy

Please see our current backup policy for all solutions deployed from to 2024. This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs. Pipe Ten’s main backup software provider is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and […]

Backup

In Department: Policy Services Terms

Please see our legacy backup policy for all solutions deployed prior to 2024. Scope This policy defines the standards applied to Pipe Ten backup in relation to services on which customer data resides or passes. Unless explicitly defined in this policy, product definition or a contract, it is to be assumed backups are not maintained. […]

Software Update Policy (SUP)

In Department: Policy Services Terms Maintenance

Background This document outlines the policy of patching and updating in place within different Pipe Ten services and service levels. This Patching Policy forms part of the overall Information Security Policy. Outdated software can contain instability, vulnerability, no longer qualify for support and otherwise is not indicative of a secure IT environment. It is necessary […]

Client VPN Service (VPNS)

In Department: Policy Legacy

Introduction This document outlines the Client VPN Services supplied by Pipe Ten. This means services which allow a remote client (mobile device, laptop, desktop) to securely connect to the service (VPN server on Pipe Ten’s network). Clients connecting from VPN benefit from encapsulation and encryption of network traffic between their configured device on any network, […]

Database Usage Policy (ALL.DUP)

In Department: Policy Legacy

Introduction This document aims to outline Pipe Ten’s database use policy as it applies to subscribers of database services hosted with Pipe Ten. A shared database service is included with most of Pipe Ten’s web hosting packages, where the data in databases of multiple customers exist securely on the same service. A non-shared database services […]