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Data Centre

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the Data Centre Environments hosting the Infrastructure for the services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Data Centre Services All Data Centres hosting Pipe Ten’s infrastructure include the […]

Security

In Department: Policy Services Terms

Overview In accordance with mandated organisational security requirements set forth and approved by management, Pipe Ten has established a formal set of information security policy and supporting procedures. This comprehensive policy document is to be implemented immediately along with all relevant and applicable procedures. Additionally, this policy is to be evaluated on a yearly basis […]

x Service (Local Cloud) Policy

In Department: Policy Legacy

This schedule contains additional Terms of Service, Service Description, Acceptable Use and Service Levels specific to the “x” Service Local Cloud elements of the Services provided by Pipe Ten and should be viewed with the associated Order, Pipe Ten’s general Terms of Service and Acceptable Use Policy. Overview Pipe Ten’s “x” Service provides access to […]

Service Level (SLA)

In Department: Policy Company Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Acceptable Use

In Department: Policy Company Policy

This Acceptable Use Policy (AUP) applies to all services taken from Pipe Ten and should be viewed in conjunction with Pipe Ten’s core Terms of Service. Overview Pipe Ten’s Acceptable Use Policy (AUP) is provided to give the Subscriber a clear understanding of what Pipe Ten expects of them while using Pipe Ten services and […]

Expertise

In Department: Policy Services Terms

Expertise related policy for when Pipe Ten's staff member's perform work at request of a customer.