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Service Level (SLA)

In Department: Policy Core Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Terms of Service

In Department: Policy Core Policy

Introduction These General Terms and Conditions set out: The terms and conditions under which Pipe Ten Hosting Ltd will provide services to Customers. The Customer’s legal rights and remedies and should be read carefully prior to ordering any Services. Agreement The Agreement is formed between Pipe Ten Hosting Ltd and (‘the Customer’) named on the […]

WordPress Security

In Department: Applications

A comprehensive guide explaining how to secure your WordPress site.

Expertise Policy

In Department: Policy

Expertise related policy for when Pipe Ten's staff member's perform work at request of a customer.

Updating Web Apps

In Department: Applications

Why should / How do I update my web applications?

Automatic Updates In WordPress

In Department: Applications

Keep WordPress updated automatically.