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Client VPN Service (VPNS)

In Department: Policy Legacy

Introduction This document outlines the Client VPN Services supplied by Pipe Ten. This means services which allow a remote client (mobile device, laptop, desktop) to securely connect to the service (VPN server on Pipe Ten’s network). Clients connecting from VPN benefit from encapsulation and encryption of network traffic between their configured device on any network, […]

Database Usage Policy (ALL.DUP)

In Department: Policy Legacy

Introduction This document aims to outline Pipe Ten’s database use policy as it applies to subscribers of database services hosted with Pipe Ten. A shared database service is included with most of Pipe Ten’s web hosting packages, where the data in databases of multiple customers exist securely on the same service. A non-shared database services […]

Network

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the supply and usage of data connectivity provided to the Customer that utilise the Pipe Ten’s Core Network provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Network Provision For customers taking services that require […]

Data Centre

In Department: Policy Services Terms Infrastructure

This policy contains additional Terms and Service descriptions applicable to the Data Centre Environments hosting the Infrastructure for the services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. Data Centre Services All Data Centres hosting Pipe Ten’s infrastructure include the […]

x Service (Local Cloud) Policy

In Department: Policy Legacy

This schedule contains additional Terms of Service, Service Description, Acceptable Use and Service Levels specific to the “x” Service Local Cloud elements of the Services provided by Pipe Ten and should be viewed with the associated Order, Pipe Ten’s general Terms of Service and Acceptable Use Policy. Overview Pipe Ten’s “x” Service provides access to […]

Data Destruction

In Department: Policy Company Policy Data Policy

When Pipe Ten or its customers’ data is no longer required, the policy within outlines how it is securely wiped or otherwise disposed of. This policy applies to all Pipe Ten Hosting Ltd or customer data, where Pipe Ten has ultimate responsibility for the secure disposal of the data. Except in the case of physical […]

Service Level (SLA)

In Department: Policy Company Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Monitoring & Response

In Department: Policy Services Terms

This policy contains additional Terms and Service descriptions applicable to the Monitoring & Response services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. ‍Pipe Ten’s Monitoring Service is primarily intended for use with solutions hosted with Pipe Ten and includes […]