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Infrastructure

In Department: Policy Services Terms

Policy relating to Pipe Ten infrastructure services. Last changed: 2025/01/07 by Carl Heaton

Definitions

In Department: Policy Company Information

Abuse (Email) Deliberate or accidental use of email services in a way which causes inconvenience for the service, its other users, IP reputation or external users. Acceptable Use Policy Pipe Ten’s Acceptable Use Policy, as updated from time to time, which can be found on the Website. Applicable Laws All United Kingdom applicable laws, statutes, […]

Backup (Legacy)

In Department: Policy Legacy

Please see our current backup policy for all solutions deployed from to 2024. This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs. Pipe Ten’s main backup software provider is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and […]

Backup

In Department: Policy Services Terms

Please see our legacy backup policy for all solutions deployed prior to 2024. Scope This policy defines the standards applied to Pipe Ten backup in relation to services on which customer data resides or passes. Unless explicitly defined in this policy, product definition or a contract, it is to be assumed backups are not maintained. […]

Modern Slavery

In Department: Policy Company Policy

This statement is made by Pipe Ten Hosting Ltd as per Section 54 of the Modern Slavery Act 2015 and in relation to modern slavery and human trafficking. Our Structure Pipe Ten Hosting Ltd, including but not limited to “Pipe Ten” and “purely.website” brands; is an independent web application infrastructure and service provider. Our head […]

Software Update Policy (SUP)

In Department: Policy Services Terms Maintenance

Background This document outlines the policy of patching and updating in place within different Pipe Ten services and service levels. This Patching Policy forms part of the overall Information Security Policy. Outdated software can contain instability, vulnerability, no longer qualify for support and otherwise is not indicative of a secure IT environment. It is necessary […]

Legacy Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]