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Infrastructure Policy

In Department: Policy

Policy relating to Pipe Ten infrastructure services. Last changed: 2019/09/26 at 10:50 by Gavin Kimpton

Backup (Legacy)

In Department: Policy Legacy

Please see our current backup policy for all solutions deployed from to 2024. This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs. Pipe Ten’s main backup software provider is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and […]

Backup Policy

In Department: Policy Data Policy

Please see our legacy backup policy for all solutions deployed prior to 2024. Scope This policy defines the standards applied to Pipe Ten backup in relation to services on which customer data resides or passes. Unless explicitly defined in this policy, product definition or a contract, it is to be assumed backups are not maintained. […]

Modern Slavery & Human Trafficking

In Department: Policy Core Policy

This statement is made by Pipe Ten Hosting Ltd as per Section 54 of the Modern Slavery Act 2015 and in relation to modern slavery and human trafficking. Our Structure Pipe Ten Hosting Ltd, including but not limited to “Pipe Ten” and “purely.website” brands; is an independent web application infrastructure and service provider. Our head […]

Software Update Policy (SUP)

In Department: Policy Maintenance Policy

Background This document outlines the policy of patching and updating in place within different Pipe Ten services and service levels. This Patching Policy forms part of the overall Information Security Policy. Outdated software can contain instability, vulnerability, no longer qualify for support and otherwise is not indicative of a secure IT environment. It is necessary […]

Legacy Automated Migration Service (AMS)

In Department: Policy Legacy

From time to time you may wish or need to move your account to a different or newer server to take advantage of the latest technologies. Pipe Ten can provide automated migration of web content and DNS records and assistance with the transfer of database data in order to meet this objective. There is no […]

Client VPN Service (VPNS)

In Department: Policy Legacy

Introduction This document outlines the Client VPN Services supplied by Pipe Ten. This means services which allow a remote client (mobile device, laptop, desktop) to securely connect to the service (VPN server on Pipe Ten’s network). Clients connecting from VPN benefit from encapsulation and encryption of network traffic between their configured device on any network, […]