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Expertise Policy

In Department: Policy

Expertise related policy for when Pipe Ten's staff member's perform work at request of a customer.

Modern Slavery & Human Trafficking

In Department: Policy Core Policy

This statement is made by Pipe Ten Hosting Ltd as per Section 54 of the Modern Slavery Act 2015 and in relation to modern slavery and human trafficking. Our Structure Pipe Ten Hosting Ltd, including but not limited to “Pipe Ten” and “purely.website” brands; is an independent web application infrastructure and service provider. Our head […]

How to raise support tickets

In Department: General

This is a general guide on how to raise a support ticket from our systems.

Purchasing Ad Hoc Engineering

In Department: General

How to request ad-hoc engineering time to help deal with problems you wish to use our expertise to solve.

x Service (Local Cloud) Policy

In Department: Policy Legacy

This schedule contains additional Terms of Service, Service Description, Acceptable Use and Service Levels specific to the “x” Service Local Cloud elements of the Services provided by Pipe Ten and should be viewed with the associated Order, Pipe Ten’s general Terms of Service and Acceptable Use Policy. Overview Pipe Ten’s “x” Service provides access to […]

Service Level (SLA)

In Department: Policy Core Policy

Overview This Service Level Agreement (SLA) is designed to meets the needs of customers while reinforcing Pipe Ten’s commitment to providing customers with the best possible service. The Schedule outlines what levels of service can be expected and the Remedies outline Pipe Ten’s guaranteed response rate and illustrate what credit a customer is eligible for […]

Terms of Service

In Department: Policy Core Policy

Introduction These General Terms and Conditions set out: The terms and conditions under which Pipe Ten Hosting Ltd will provide services to Customers. The Customer’s legal rights and remedies and should be read carefully prior to ordering any Services. Agreement The Agreement is formed between Pipe Ten Hosting Ltd and (‘the Customer’) named on the […]

Monitoring & Response Policy

In Department: Policy

This policy contains additional Terms and Service descriptions applicable to the Monitoring & Response services provided by Pipe Ten and should be viewed with associated Order Form, Terms of Service, Service Level Agreement and the Acceptable Use Policy. ‍Pipe Ten’s Monitoring Service is primarily intended for use with solutions hosted with Pipe Ten and includes […]